BikeWagon Customer Service

First off I’d like to say Thank You to Mark H. at BikeWagon for taking the time to not only reply to my questions about a Crankset and Tools, but to actually reply to each question then reply again after I sent follow up questions.

This is the first Online Bicycle Store to actually respond entirely to my inquiry. I don’t know if this is the norm for every person at BikeWagon but if it is then they are really doing something right. For me this is a big deal because I can’t always get away during the day to call Bike Shops so most of what I do is in the evenings or at night after they are closed.

I had never heard about BikeWagon before this past week. Then I looked them up on Google and found some good replies in Bike Forums.

So I decided to do some shopping on their Website. The BikeWagon website can be a bit slow at times, and they are not always the cheapest on smaller parts, but for Cranksets and larger parts you really should check them out before you buy anywhere else. Plus they have a flat rate $5 shipping charge on items under $75 and if it’s over then it’s free.

Normally I wouldn’t take the time to write out something like this, but in this case I feel it’s warranted. Nice to know there are Bicycle Retailers that really will try and help you out.

BikeWagon is located in Salt Lake City, Utah.